Return/Refund/Exchange/Cancellation Policy

 All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other. Moreover an irregular weave or print or a stitch cannot be construed as a defect as handcrafted products (unlike machine-made products) do not display consistent uniformity.

Despite these variables, at SEWA Bazaar, we vouch for the quality of our products and we allow exchange/ return/ refund (for eligible product categories) if customers are not satisfied with their purchase.

Please note that the exchange, return and refund policies mentioned in this section are applicable only on the purchases made online through our official website and are not applicable for products bought at offline stores or on any third-party platforms.

SEWA Bazaar accepts exchange/ return or refund of item(s) purchased at full price (non-discounted/ Non-Sale) within seven days.

In case the delivered item(s) is found damaged/ missing or has any manufacturing defect, please e-mail us within 24 hours of delivery.

Acceptable Reasons for Return of Products

• Wrong size than the one ordered
• Same product in different colour
• Completely different product from the product displayed
• Dirty/stained/torn product
• Less quantity then ordered

Return Guidelines

Customers need to ensure that the product:

• Is in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact
• Has not been damaged in their possession
• Is unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable)
• Has not been altered
• Is the same one that was delivered to them
• Is returned within seven days

How Will A Customer Get The Refund?

Refund will be credited to the same source of payment from which payment was received –

• If the customer has made the payment through his/her bank account, the refund will be credited to the same bank account from which payment was received
• If the customer has made the payment as cash on delivery, he/she will be asked to provide us with their bank account details and the refund amount will be credited to the bank account details provided by them

Refund Timelines

Refund Method	Refund Time Frame
Credit Card, Debit Card, Net Banking, UPI Linked Bank Account	3-7 Business Days
Cash on Delivery (Refund to Bank Account)	3-7 Business Days after receiving the bank account details

 How Does A Customer Exchange An Item? 

In order to exchange an item a customer will need to go through the returns process as described above. SEWA Bazaar will refund the credit/debit card once the returned merchandise is received. The customer will then need to place a new order for the replacements they would like.

How Does A Customer Cancel An Order?

Once a customer confirms payment of their order, the order cannot be changed or cancelled.

Miscellaneous

Please note that all the customer claims and requests for return/refund shall be subject to the satisfaction of SEWA Bazaar. 

SEWA Bazaar reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice.

For any further queries regarding return or refund, please reach out to customer support at mail@sewatfc.org.